Deaf Awareness Training

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We pride ourselves on delivering training that makes your environment more inclusive of deaf people

Here is what some of the organisations, we’ve worked with have said about the training:

I have much more of an understanding of the problems faced by deaf/hard of hearing people. Every single staff member enjoyed the training. Thanks to Deaf Society for sending us such wonderful trainers. We learned a lot from them! 

Aleksandra Sesa, Manager, Disability Services Australia

The Deaf Awareness Training was very engaging and insightful. It developed my team’s awareness of the barriers to work that hard of hearing people experience and opened our eyes to the worlds of deaf people – it was also good fun.

Paul Rossouw, Financial Operations, Department of the Prime Minister and Cabinet

The DAT presentation proved to be highly enlightening for our team in dealing with anyone from the deaf community as they come to an evacuation or in following up with house calls after a disastrous event. Others who attended also valued the experience

Bruce Fraser, Team Leader, Samaritans Disaster Recovery – Southern Central Coast

Whether you want to improve your service delivery to deaf clients or ensure that your deaf employee is included in the team, our customised Deaf Awareness Training (DAT) will give you the information and practical tips to improve your interactions with deaf people.

Some of the areas we cover in the training are;

• What is the difference between deaf and hard of hearing people?
• What are the different communication methods used by deaf people?
• What is Auslan (Australian Sign Language)?
• Practical tips to ensure interactions with deaf people in your workplace are inclusive and equitable.
• Communication skills for the workplace because good communication skills are universal, and do not just apply to deaf people!

If you have a deaf employee you may be eligible to have the costs of this training reimbursed by the Australian Government through the Employment Assistance Fund. The Employment Assistance Fund provides Government funding to assist employers of people with disabilities to purchase a range of work related modifications and services. This fund is administered by JobAccess and can be used to pay for access to workplace training and interpreting provided by the Deaf Society to encourage employers to recruit deaf and hard of hearing staff.

You can visit: or contact JobAccess on 1800 464 800 for more information or contact us for information.


Deaf Awareness Training Online combines the content of a regular 2 hour live class with the flexibility of online learning. You can learn at your own pace using the videos, pictures and quizzes.

To enrol in Deaf Awareness Training Online, you will need:

  • Access to a desktop computer or laptop
  • Internet with reasonable speed
  • Video download allowance of at least 200MB to 500MB per week

You can commence your learning at any time! Simply enrol and pay online, and your login details will be emailed to you. Please contact us if you do not receive an email within 24 hours of enrolling.

Commitment: This course can be completed in approximately 2-3 hours.

Once enrolled, you will automatically have 4 weeks to complete your course. However, we can extend your access upon request – please email to organise this.

By enrolling with us, you agree to our enrolments conditions. To read our enrolment conditions, please click here.

There is no concession rate available for Deaf Awareness Training Online. If you are younger than 16 years, we recommend a parent or guardian assist with your learning.

This course can be funded using your NDIS plan. All you need to do is fill out this form and we will send you a service agreement to sign. The NDIS line item number this will be charged against is 03_089_0121_1_1

If you have further questions, please contact us. We hope you enjoy your learning and insights with the Deaf Society and Deaf Services.

This program provides an introduction to the barriers that deaf and hard of hearing experience and basic information about communicating with deaf people. You will develop an understanding of;

  • the terms “deaf” and “hard of hearing” and some of the differences between the two groups,
  • the modes of communication deaf people use and their limitations when communicating with hearing people, and
  • practical strategies to use when communicating during brief encounters with deaf and hard of hearing people.

This program is recommended for people or teams involved in the delivery of frontline services so they can guide appropriate service provision. You will learn;
about the misconceptions and realities around deafness and the notion of the Deaf Community,

  • practical strategies to make the workplace more inclusive of deaf people,
  • practical communication skills for interactions with deaf people,
  • about the practical applications of technology in the workplace, and
  • about the role of an Auslan interpreter and best practice for working with a deaf person and an Auslan interpreter.

This program is recommended for all frontline staff, assessors, and others who are likely to have regular contact with deaf or hard of hearing people. The program includes the two-hour program plus two hours of Auslan training.


This package includes the two hour program plus eight free enrolments for the Sign Online course. Sign Online is a 7-week online, sign language beginner’s course, normally valued at $155 per person.


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